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04.25.19

IRS has developed a strategy to modernize IRS information technology systems and build critical infrastructure for the future

On April 20, 2019, the IRS outlined a plan that provides a six-year strategy to modernize IRS information technology systems and build critical infrastructure needed for the future of the nation’s tax system. The plan is anticipated to cost between $2.3 billion and $2.7 billion over six years through fiscal year 2024.

The IRS Commissioner, Chuck Rettig stated that “a critical component of the plan involves the IRS’s ongoing efforts to secure their systems and protect taxpayer data.”

The announcement made by the IRS stated that the initiative, including those underway and others, will enhance taxpayer service and enforcement activities over the next several years.

The plan, as outlined, envisions the IRS being able to:

  • Significantly improve the taxpayer experience by standardizing customer workflows and by expanding access to information.
  • Reduce call wait and case resolution times.
  • Simplify identity verification to expand access to online services while protecting data.
  • Increase systems availability for taxpayers and tax practitioners.
  • Make implementation of new tax provisions more straightforward.

For more information on the IRS plan, see the IRS Integrated Modernization Business Plan.