Mary McGuire is the firm’s Chief Administrative Officer, leading a team of support personnel focused on delivering high quality, responsive and efficient service to internal and external clients.
I’ve had the opportunity to work in a variety of roles at Nixon Peabody through times of exciting change for the firm and the industry. My experiences leading our marketing initiatives and our team of secretarial and support services across our local offices and Global Shared Services Center provides me with broad perspective about what we do for our clients, how we do it and why we need to constantly improve and enhance our capabilities.
Our local and global support resources are part of the team responsible for delivering timely client work product of the highest quality. It is my goal to ensure our facilities are properly equipped and our secretarial and services personnel are skilled, client service oriented and available so that we efficiently and effectively support our clients. We work hand in hand with attorneys and colleagues across our local offices and the Global Shared Services Center to leverage our collective set of skills to achieve this goal.
We are focused on delivering excellent client service to our attorneys and clients. Responsiveness is key. We work collaboratively to implement best practices and position resources so that our attorneys and others can work conveniently and efficiently from any one of the firm’s offices around the world, or from a home office or other remote site, at any time of day, any day of the week.
I strive to support the firm and our clients’ commitment to diversity, pro bono service and sustainability. Operational practices and resources are tightly aligned with these commitments. We proactively seek out opportunities to implement sustainable work place practices. I am particularly proud of our accomplishments in the area of sustainability where we earned LEED certification for multiple U.S. office build outs, including the first LEED certified law office in the country.
The pace of change in technology is accelerating and driving ongoing change in how business gets done. More importantly it is driving expectations about how quickly people respond to one another.
Anticipating what skills, tools and training people need to deliver extraordinary client service is critical.